Responsibilities

• Handle daily customer queries via chat, email, and ticketing system
• Understand product features and guide customers with clear step-by-step solutions
• Reproduce customer issues and coordinate with the technical team when required
• Maintain proper communication records and follow up until resolution
• Educate customers about correct usage, limitations, and best practices
• Maintain professional and respectful communication at all times

Requirements

• Minimum 1 year experience in customer support or technical support
• Basic understanding of web applications and SaaS products
• Good written and verbal communication skills in English and Hindi
• Ability to understand user problems quickly and explain solutions clearly
• Patience, problem-solving mindset, and customer-first attitude

What’s on Offer

• Fixed working hours with structured workflow
• Support training on real SaaS products
• Growth opportunity into senior support or product support roles